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 Terms and Conditions 1:1 coaching sessions


These Additional Terms of Service (“Terms”) apply to all clients, or all potential clients of Erin Marie Minogue [ABN 60570064071 ] (“we, us, our”). These Terms together with any other terms and conditions and policies we publish or link to on our website and services form an Agreement with us (“Agreement”). “You” could be any client of ours.



Our Online Courses teach you about personal growth and development. They explore what may be  getting in the way of you achieving your goals and growing into the person you desire. We provide various materials to help you during the Online Course, including videos, worksheets, diagrams and documents. We also have group sessions. 



Things you must do before purchasing Online Courses on our website

You must:

  • be 18 years old or have parental consent;

  • provide complete and accurate information to us, and promptly inform us of any updates to your information;

  • ensure you have adequate technology set up and internet access to participate in the Online Course. We use Facebook Groups and Zoom video conferencing.


You represent and warrant that:

  • you are in good mental health; 

  • you are not being treated for any mental health condition, or if you are you have a letter of consent from your psychiatrist, or psychologist to participate; and 

  • you will notify us immediately if your health status changes in any way.


Acknowledgements you make when purchasing on our website

You acknowledge and agree that: 

  • we cannot take into account your personal situation or your personal goals or objectives when providing the Online Course. The Materials are general in nature and we cannot guarantee that your desired outcome will be met as everybody’s circumstances, needs and expectations vary;

  • the Materials we provide are not a substitute for independent professional advice and any reliance on this information is at your sole risk. For example, sometimes the Materials could be classed as "health" advice. You must consider whether or not the information is appropriate to your needs. We strongly recommend that you obtain independent professional advice before making any decisions or taking steps towards reliance on our information.  

  • participation in the Online Course is voluntary and is always at your sole risk. You are responsible at all times for your safety and wellbeing. We are not an emergency service, and are not your doctor, counsellor, psychologist, psychiatrist, or other health professional. You must always seek proper advice from a professional regarding any diagnosis, assessment or treatment. We are not liable for any Loss or damage suffered in connection with your participation in any Online Course or reliance on any “health or medical advice”.

  • You cannot reallocate, share or reassign your paid for service to another person. If you are no longer able to attend, please make contact so that a solution can be discussed.

You further acknowledge and agree that there may be:

  • occasional errors or omissions in Online Course descriptions, prices, availability and promotions;

  • some Online Courses with limited places, and some courses that are limited to certain regions or groups of people;

  • technical problems downloading Materials, and there are inherent risks associated with downloading digital products and using online software.

Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the Online Courses. We also cannot guarantee the results of the Online Course as they are dependent on your learning, actions and implementation.


You also acknowledge that we may make recommendations of suppliers for various products or services during our Online Courses. Any recommendations are only recommendations, and if you purchase from the supplier that is a contract between you and the supplier, and we are not involved. Therefore, you must direct any product or service concerns, requests for refunds or other feedback to the supplier. 




You must: 

  • pay for the Online Course via the published payment methods available;

  • make the full payment as required by us prior to commencement of the Online Course as your place cannot be reserved or confirmed until payment is received; and

  • have any special offer coupons ready as they must be used at the of purchase to apply; they cannot be applied retrospectively.


You also agree to pay any applicable currency conversion fees, or financial service provider fees where relevant. 



Things you must do after purchasing on our website

You must:

  • not allow other people to use the Materials; 

  • contact us by email at if you have any difficulty downloading any Materials;

  • not reproduce, duplicate, copy, sell, re-sell or exploit the or Materials in any way;

  • contact us by email at if you have any issues with the Online Course and require a refund;

  • seek our prior written consent before any publication of information about us; and 

  • in the case of a dispute keep all communications confidential.

Acknowledgements you make in relation to privacy and confidentiality

You acknowledge and agree to keep all information confidential, and not to disclose any information outside the group. You must not record any  sessions.  

We will not disclose any Confidential Information, except where it is required by law. For more information on the circumstances where we disclose personal information, please see our Privacy Policy here. 

Unfortunately, whilst we encourage confidential communications, we cannot guarantee that delivery of our Online Course and any Materials will be secure, and we cannot guarantee your privacy or confidentiality when accessing online technology. 




You must not post any of the following, which is determined at our discretion: 

  • any inappropriate or offensive, threatening or abusive content; 

  • any immoral content, including but not limited to, anything pornographic or obscene; 

  • any illegal content, including any content which is defamatory; 

  • anything that breaches the rights of any third party, including but not limited to, any intellectual property rights of a third party such as copyright, or trademark, or a third party’s privacy; or

  • any content that impersonates any other person or misleads us or third parties as to the origin of your posts.


You are responsible for all your posts and their accuracy, completeness and timeliness. We are not responsible for any of your posts or any third party posts. Where posts do not comply with our rules, or are otherwise objectionable we may, but do not have any obligation to, edit or remove the content.


By making posts in our community, you grant us a non-exclusive, worldwide, royalty-free perpetual irrevocable licence to use the posts for any purpose, and you waive any Moral Rights in those posts. 

Acknowledgement you make in relation to emergencies and crisis situations

You acknowledge and agree that we are not crisis counsellors, and are not readily available for these situations. If you are experiencing a crisis you must contact an emergency service.

In some circumstances we may need to suspend or even terminate a group session where a participant is experiencing a crisis. Where we see any risk to a participant’s safety we will immediately terminate the session. In this event, we will reschedule the groups session to another reasonable time. 


In the event that you experience a crisis during the duration of the Online Course or during a session, we will refer you to appropriate service and you agree to seek assistance immediately. 

Acknowledgement you make in relation to online events


You acknowledge and agree that we may make recordings of online events that you participate in. These recordings may be audio, video or still photographs, and may be used by us for marketing or information purposes.


Your participation in the online event is subject to you granting us the copyright pursuant to the Copyright Act 1968 in all recordings to use, reuse and publish the recordings where you may be depicted or included, in whole or in part, in composite or distorted in character or form, without restriction as to changes from time to time, in any media now or developed in future. You waive all rights to approve of the finished recordings. 


Your commitment to the Online Course

To get the most benefit out of our Online Course, you should complete and engage in all tasks, and attend the live sessions. 


You acknowledge and agree that you are solely responsible for your own success and outcomes during the Online Course. 


Things we’d love you to do after purchasing on our website

We’d love you to provide us with any photos, videos, testimonials, and/or case studies so we can use  them  for marketing and information purposes, publications, exhibitions and professional awards across all print or digital mediums, including our social media channels. 


However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at



We may change information on our website and store

Except as required by law, we may at any time, and without prior notice to you:

  • change and update information including availability and promotions;

  • change prices or descriptions of our Online Courses;

  • change our range of Online Courses, or discontinue an Online Course.


We comply with the Australian Consumer Law and guarantees
You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Online Courses are delivered with due care and skill and in a reasonable time. 

 Except as required by law we do not warrant the quality of the Online Courses or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, where you can no longer partake in part or all of an Online Course, or where you fail to comply with our instructions.


We will however, honour our money back guarantee, and so provide a full refund, if you can demonstrate that you have completed all activities, videos, tasks and worksheets and any other agreed upon actions, but have not met your agreed goals and outcomes. All requests for refunds must be presented in writing.



If we need to cancel your order we will provide a refund

Except as required by law, all payments are non-transferable and non-refundable. On occasion we may cancel an Online Course where we are no longer able to provide it. In these or similar circumstances where we have to cancel the whole course we will provide you with a full refund.


Despite our reasonable endeavours, on occasion we may also need to change times or dates of course sessions at short notice or even cancel parts of an Online Course. We will notify you as soon as possible of any changes. We do not provide refunds except as required under the Australian Consumer Law and our express money back guarantee.


We can refuse to serve you and sell Online Courses at any time

We may refuse to provide our Online Courses to you, or anyone, for any reason, at any time. In particular, if you breach this Agreement we may immediately terminate your use of our website and services,  and disable your ability to purchase of our Online Courses. We can also change, suspend or stop providing Online Courses at any time, for any reason, and without notifying you. We are not responsible to you for any changes, or if we suspend or stop our Online Courses.



All the Intellectual Property Rights in our Materials are owned by or licensed by us. We grant you a non-exclusive, non-transferable, royalty-free, revocable licence to use our Materials for your personal use only. This licence to use our Materials in relation to the Online Courses is for the duration of the Online Course only.


In particular, you must not use our Materials for any commercial purposes without our prior written consent which is given or withheld at our sole discretion. Any use beyond your sole personal use will be conditional on the payment of license fees, and acknowledgement of our moral rights under the Copyright Act 1968 where applicable. Please contact us at to seek consent.



We may provide information in our Materials and that may be classed as “advice”. Whilst we exercise due care in ensuring its accuracy, sometimes it may not be accurate. There may be typographical errors, or it may be based on an opinion of the author that is not widely held.


Occasionally the information may be historical information, and based on primary sources of material, contemporary thinking, regulations or laws which existed at the time of publication, and these will change from time to time. Occasionally the information may not be complete. For that reason, we cannot guarantee that the information is accurate, complete or current.



To the maximum extent permitted by law, we are not liable for any Loss or damage arising from your use of our website and services or any Online Courses purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Online Courses, your reliance on any of our information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our website and services, our recording of any events, and changes to dates and times of Online Courses.


To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

  • the replacement of the Online Course or the supply of an equivalent Online Course; or

  • the payment of acquiring an equivalent Online Course.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Online Course you have paid for.


You agree to indemnify us, and to keep us indemnified from any Claim  arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, any breach of the group session and posting rules, and any breach of our Intellectual Property Rights.



In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.



This Agreement is to be construed in accordance with the laws of NSW, Australia, and you and we submit to the jurisdiction of the courts of NSW, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between the terms in this document, and other terms and conditions on our website, these terms prevail. No other term is to be included in this Agreement except where it is required to be included by law.


The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.



Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010.
Agreement means these terms, and the general website terms and conditions and all other terms and conditions and policies published or linked to on our website.

Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs. 

Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered. 

Loss or damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, property damage and legal costs.

Materials means any of our videos, worksheets, diagrams and documents and any and all online program and course materials, and anything provided to you during the course.

Moral Rights means any moral rights as defined under the Copyright Act 1968.

Online Course means Alive On Arrival and includes all Materials.

We, us, or our means Erin Minogue [ABN 60570064071 ] and includes any of our employees, agents, partners, contractors.

Website and services means and everything available on this website including, but not limited to, all Online Courses.

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